Insurance
Boost engagement with policyholders
Who we work with
Customer spotlight
CISL
As a leading South-East insurance broker, CiSL has adopted Engage’s customer engagement platform to deliver a digital-first experience for its clients. The platform enhances customer relationships, streamlines service delivery, and supports brokers in driving retention, referrals and revenue.
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Instant access, anytime, anywhere
Your policyholders need information at their fingertips – whether they’re managing their policy, requesting documents, or tracking claim progress. Our mobile-friendly platform keeps them connected, providing instant access to real-time updates, renewal reminders, and policy notifications wherever they are.
Connect when it matters
Eliminate delays and boost efficiency with a unified platform that connects your policyholders with essential information. From policy adjustments to billing enquiries, ensure they have instant access to their documents, history, and communication tools to reach you quickly and resolve issues with ease.
Build your community
Create a seamless experience with modern, consumer-grade technology. Through personalised communications and dedicated portals, foster a sense of security and encourage loyalty with relevant guidance, incentives, and value-added services.
Tailored communications
Avoid overwhelming policyholders with irrelevant messages. Personalise communications, ensuring customers receive updates, renewal notices, and risk management tips at the right times. Push notifications and customised alerts keep your customers well-informed without needing to seek updates.
Celebrate loyalty with rewards
Recognise and reward loyalty with exclusive benefits and rewards. A culture of policyholder appreciation drives renewals and helps distinguish your brand in a competitive marketplace.
Give your policyholders a voice
Use our built-in feedback tools for surveys or quick polls to continuously gather insights and improve service quality. Real-time feedback allows you to adapt processes quickly and ensure satisfaction remains high.
