Kingdom Services Group Unites Workforce with Successful Rollout of ESG-Powered Engagement Platform
23 Dec 2024, posted in News
Engage Solutions Group (ESG) is proud to announce the successful implementation of its colleague engagement platform for Kingdom Services Group, one of the largest privately run companies in the UK. With over 11,000 colleagues across ten diverse business units—ranging from Security and Recruitment to Healthcare and Technology—the new platform has significantly enhanced communication, collaboration, and operational efficiency across the organisation.
The rollout of the ESG-powered platform marks a major milestone in Kingdom’s ongoing commitment to digital transformation. By providing a unified, mobile-first solution, Kingdom has effectively connected its highly distributed and predominantly non-desked workforce, ensuring that every colleague, regardless of location or role, has access to the resources and tools they need, 24/7.
Business Benefits Achieved:
Enhanced Communication Across Divisions: The platform has enabled Kingdom to deliver both corporate-wide communications and targeted, business unit-specific messages in a timely and efficient manner. This has ensured that all colleagues, regardless of their specific role or location, are kept informed and aligned with the company’s goals.
Streamlined Access to Key Systems: Through the integration of key systems and the provision of single sign-on access, the platform has simplified the user experience, leading to higher adoption rates and improved convenience. Colleagues can now easily access occupational support, benefits, and other essential resources, all from one central hub.
Fostering Collaboration and Community: The platform has provided colleagues with new opportunities to connect and collaborate, fostering a stronger sense of community and a more vibrant company culture. Features such as messaging groups, contact directories, and pulse surveys have given colleagues a voice and a feedback route into the business, strengthening engagement and participation.
Improved Operational Efficiency: By centralising communication and resources, Kingdom has reduced the complexity of managing a dynamic workforce spread across multiple business units. This has not only improved the efficiency of internal operations but also enhanced the overall employee experience, contributing to a more engaged and motivated workforce.
Rob Barton, Kingdom’s Group Shared Services Director, reflects on the platform’s impact:
“Our business is incredibly dynamic, with many moving parts and a diverse range of specialist services. The ESG platform has provided us with the tools to reach everyone effectively, hub key systems together, and create a more connected and collaborative workforce. It’s a game-changer for how we operate and engage with our colleagues.”
Phil Wedgwood, ESG’s CEO, adds:
“Kingdom Services Group is an excellent example of how a large, non-desked, and highly mobile organisation can leverage technology to overcome the challenges of a distributed workforce. With our platform, we’ve delivered a custom solution that meets Kingdom’s unique needs, combining front-end tools and back-end integrations to create a personal, branded working world for every colleague, whenever and wherever they need it.”
