Hospitality
Empower your team to enhance service
Trusted by some of the world's most recognisable brands
Customer spotlight
Liverpool FC
Furthering its support for the club’s permanent events team and 3,000-strong matchday staff, Liverpool FC has renewed its commitment to Engage for a further three years, to strengthen its community ethos and improve retention.
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Effortless onboarding and pre-boarding
First impressions matter, especially in hospitality. Set your people up for success from day one with seamless onboarding and pre-boarding, no matter their contract type. Provide clear training, streamline paperwork, and make sure your new hires are fully equipped with the knowledge and tools they need to deliver five-star service from the start.
Connect your teams in real-time
Hospitality staff are always on the move, from the reception desk to the kitchen or between hotel floors. Our platform keeps everyone connected, ensuring seamless communication between front-of-house, back-of-house, and management. Whether it’s a shift change or a special guest request, your team stays informed in real-time across various venues.
Enhance guest satisfaction
Happy employees lead to happy guests. With a connected, engaged team, you’ll see improvements in service delivery, guest interactions, and overall satisfaction. Our platform helps streamline tasks, reduce stress, and keep your staff motivated, so they can focus on what matters most – delivering an exceptional guest experience.
Recognise and reward excellence
Every little detail matters and recognising your team’s hard work can go a long way. Celebrate wins like a flawless event setup, outstanding customer service, or a boost in performance. By building a culture of recognition, you’ll keep your team motivated, leading to higher retention and guest satisfaction.
Stay on top of compliance
Hospitality comes with strict health and safety regulations. Our platform makes it easy to stay compliant, with real-time tracking of food safety protocols, hygiene standards, and health guidelines. Keep your staff informed and up to date with the latest regulatory changes, ensuring your guests’ safety and peace of mind.
Focussed communication for fast service
Time is everything in hospitality. With tailored communication features, you can ensure that staff receive the right information at the right time, whether it’s a room service order, a VIP guest request, or a last-minute menu change. Push notifications and real-time updates help keep everything running smoothly.
Building a culture of continuous feedback
Give your team a voice with feedback tools that are easy to access during their shifts. Whether it’s a suggestion on improving workflow or feedback on guest preferences, creating a culture of two-way communication drives better decision-making and helps improve the guest experience.
Training and development made easy
Hospitality is an industry that never stops evolving. Keep your staff up to date with on-demand training modules that cover everything from guest service to health and safety. Make learning accessible, so your team can improve their skills and stay compliant with industry standards, even on the busiest of days.
