CFG Law Elevates Colleague Engagement and Client Service Excellence with ESG’s Platform - Engage Colleague

CFG Law Elevates Colleague Engagement and Client Service Excellence with ESG’s Platform

29 Nov 2024, posted in

Following on from previous successes in the legal market, Engage Solutions Group (ESG) is proud to announce the implementation of its engagement platform at specialist serious injury firm, CFG Law. The platform, now live, has been instrumental in enhancing colleague experience and further advancing CFG Law’s award-winning Client First Service.

CFG Law, twice-winner of the Personal Injury Team of the Year at the Manchester Law Awards and recipient of the Law Society’s Legal Excellence Award for Client Service Excellence, chose ESG’s platform for its mobile-first design, extensive functionality, and robust integration capabilities. The platform has provided CFG Law with a seamless, user-friendly solution that supports both internal and external audiences, driving improved engagement and operational efficiency.

Business Benefits Achieved:

  • Enhanced Colleague Communication and Engagement: The Engage platform has transformed how CFG Law’s colleagues connect and collaborate. With both app and desktop access, colleagues can now engage with tools, resources, and contacts whenever and wherever they need to, fostering a more connected and informed workforce. The familiar, social media-inspired interface has made adoption easy, minimizing the need for formal training and ensuring a smooth transition.
  • Streamlined Access and Integration: The platform’s ability to aggregate multiple business systems and present them through a single, cohesive interface with single sign-on convenience has significantly improved operational efficiency. Colleagues now enjoy seamless access to essential resources, which has streamlined workflows and enhanced productivity across the firm.
  • Advancing Client First Service: CFG Law has leveraged the platform’s unique capabilities to further develop its market-leading Client First Service. The platform has enhanced service delivery and relationship management, allowing CFG Law to continue delivering exceptional client care while also fostering new business relationships.
  • Supporting Remote Work and Continuity: The final stages of the platform’s implementation were completed during a period of remote work, in line with Government guidance. Despite the challenges, the transition was executed smoothly, enabling CFG Law to maintain its high standards of client service and support for seriously injured individuals and their families.

Richard Clark, CEO of CFG Law, reflects on the success:

“We were seeking a solution that could help us advance our strategy, and the Engage platform has exceeded our expectations. Our purpose is helping those affected by injury—together. By enhancing colleague communication and engagement, and taking our Client First Service to the next level, we’re confident that this platform is the right move for our business. The ESG team has been a true partner, bringing domain expertise and a commitment to our success, and we’ve already seen the positive impact of this collaboration.”

Phil Wedgwood, ESG’s CEO, adds:

“It has been incredibly rewarding to explore the potential of our platform with CFG Law and to witness how it supports both the colleague and client lifecycles within the firm. The strong, collaborative partnership between our teams has been key to this success, and we’re excited to continue delivering engagement excellence together.”

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